My computer will not download pics from this phone
Hi Denise. Which phone are you using? If it's an Android phone, connect your phone to a computer using a data cable. On your phone, you will see a USB notification, tap on it. Choose Media Device (MTP) and you should be able to access the contents of your phone from your computer. Another option is if your computer is connected to a network with Wi-Fi, you can use apps like AirDroid (link).