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Why can't I hear media sounds/clips even at max volume on the Motorola Moto G?

I can not hear songs or clips even at maximum volume either speaker or phone? I hv tried turning the volume up.its just not working...
I'm worried...plz write back asap




Try using a headset and check if you can hear anything from it. If you do, carefully remove the headset and restart the phone. Try playing songs/clips and see if you hear anything.



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